MASSAGE RELATED QUESTIONS
I am badly hurt (from falling off my bike, rolling my ankle, tearing my muscle…); should I come for a massage to ease the pain?
MEMBERSHIP RELATED QUESTIONS
See our membership page for details: http://www.philamassages.com/membership-system-detailed/
Can I invite someone to get a massage with my membership account, therefore benefiting from my discounts?
12 MONTH MONTHLY PAYMENT MEMBERSHIP: To cancel a monthly payment membership, a $50 termination fee is required. All requests for membership cancellation must be submitted to Phila Massages management at least 10 days in advance of the requested cancellation date. Once we have received and completed your request for cancellation the next scheduled monthly charge and all those that were to follow will be cancelled. Membership will be valid until, but not on, the date of the first cancelled payment; after that date, all member benefits, including unused guest passes, will also be cancelled.
RETURNS AND CANCELLATIONS
GROUP OR TEAM DISCOUNTS
- by car: It is difficult to find street parking near our location. We recommended that you try to avoid driving to your session, or park at a parking garage.
- by train: there are several subway stations within walking distance of Phila Massages.
- by bike: you can easily park your bike in front of our building – unfortunately, there are no indoor spaces that you may use for parking. If you are uneasy about leaving your bike outdoors, you can bring it up to our floor, but that means carrying it up four flights of stairs!
APPOINTMENT BOOKINGS AND CANCELLATIONS
We are open:
Monday through Thursday: 8am – 8pm
Friday and Saturday: 10:30am – 6:30pm
Sunday: 11am – 5:30pm
These hours are subject to change as each therapist determines his/her hours everyday; you can see an up-to-date schedule on our “Book now” (https://clients.mindbodyonline.com/ASP/home.asp?studioid=28316) page.If the hours are incompatible with your schedule, email us, one of our therapists will usually accept to come early or stay late to accommodate you.
PURCHASING A GIFT CERTIFICATE
To purchase a gift certificate online, please follow the instructions below.
- click on “Book now” (top right hand corner of our main page)
- sign in*
- click on “online store”, then “gift cards”.
- select the gift card of your choice and follow the steps until check-out.
*if you are a member, the rates shown will be at member price. If you are not, the rates will be regular price.
You may also purchase a gift certificate directly at our office (132 S. 17th Street, FLR 4, Philadelphia PA 19103) during your next visit, or by calling us at (215) 995-6897.
FORMER LOCATION TRANSITION INFORMATION
I still have massages left over from your previous location at Weston Fitness, can I use them in your new location?
Massage packages purchased during our time at Weston Fitness were processed by Weston Fitness, and Weston Fitness continues to hold all payments for any unused portions of these pre-paid packages. We understand that our clients trusted that they were purchasing directly from us, therefore Phila Massages will be honoring all outstanding packages at our new location until the end of 2012. As of January 1st, 2013, we will not be able to honor outstanding massages.
In order to redeem these unused sessions, we ask that you provide documentation of the correct number of outstanding sessions. To find out how many you have left or to request a refund, please contact Weston Fitness directly.
We apologize for any inconvenience this may have caused.
*Weston Fitness contact:
Adam Adelson, Member Services Director.
In our previous location, Weston Fitness was responsible for all payments, bookings and appointments. As a result, information provided by Phila Massages clients within Weston Fitness premises remains within a database held by Weston Fitness.
If you wish to discontinue communication with Weston Fitness, simply unsubscribe from their email list or contact them directly*. Unfortunately, Phila Massages cannot do this on your behalf.
Sorry for any inconvenience caused.
*Weston Fitness contact:
Adam Adelson, Member Services Director
If you have other questions that have not been answered here, please fill out a form on our page and we will get back to you as soon as we can. Thank you!