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FAQ’s

MASSAGE RELATED QUESTIONS

How should I dress for my massage?

The dress code is a pair of short shorts and a sports bra (or bathing suit) that unhooks at the back for women. This allows us to massage you and stretch you comfortably. If you don’t have any of these, forgot them, or choose not to wear them, it’s ok! We can use a towel or a sheet for draping instead.

Is there a shower that I can use?

Yes. If you wish to come from a workout, shower, and receive your massage; or rinse off massage oil before returning to work, we have a shower available for your convenience. Soap and towels are provided.

Is there a locker room that I can use?

Your belongings will be safe in the massage room. If you wish to leave them before or after your massage in order to go training, they can be locked securely in our office.

Will I be sore after my massage?

Sports massage uses deep tissue massage that can leave the muscles tender for one to two days to follow. It is completely normal to experience some soreness after a session, but you shouldn’t have any bruises. After the tenderness recedes, you will have a new-found looseness in your muscles, confirming that it was all worth it! Because the massage might leave you sore for a couple of days, it is NOT recommended to get a massage close to any important race, competition or game.

Should I get massage right before a race?

Because the massage might leave you sore for a couple of days, it is NOT recommended that you get a massage close to any important race, competition or game. Your last massage should be 4-5 days before your event. If you absolutely want a massage closer to your event day, notify your massage therapist who will adapt your session to include pre-event techniques (the pre-event massage is lighter, faster, more relaxing and not intended to change your muscle tone or flexibility).

Should I get massage right after a race?

Yes! A massage the same day or in the next couple of days after an event will allow you to recover faster, and decrease muscle soreness. If there are injured and inflamed areas, the massage therapist will add cold-therapy to your recovery treatment.

I am badly hurt (from falling off my bike, rolling my ankle, tearing my muscle…); should I come for a massage to ease the pain?

No. If your injury is acute (i.e. very sore, hot, swollen and inflamed), a massage is not recommended. However, once recovery has begun (swelling has gone down, pain is decreased), then a massage will help your healing process. If you don’t know if an injury is acute or not, call or e-mail your massage therapist.

Should I train right before a massage?

Yes. Your muscles will be warmed up and immediate post-training massage assists recovery so that you can get back to training again sooner.

Should I train right after a massage?

It depends. A sports massage gives your muscles a “workout”: training right after a session may increase muscle fatigue during training, making your training session less comfortable than usual. However,  a session will cause no harm other than fatigue, so if you really need to train after the massage, go for it.

How often should I get a massage?

It depends on your training volume. For high training, once or twice a week is recommended. For maintenance, or if you are not particularly sore or athletic, once every 4-6 weeks is usually enough.

Do you do house calls?

Yes. House calls are priced differently, held within a certain radius, and the policies are different. Send us an email or call us to find out more.

What is a sports massage?

See our sports massage page: http://www.philamassages.com/what-is-a-sports-massage-definition/

MEMBERSHIP RELATED QUESTIONS

See our membership page for details: http://www.philamassages.com/membership-system-detailed/

Can I buy a gift certificate at a discounted membership rate?

Yes. Gift certificates are included in the 6 invitations per year that you can use to treat family and friends.

How do I cancel my membership?

ONE, THREE or 12 MONTH UPFRONT PAYMENT MEMBERSHIP: To cancel an upfront payment membership, no termination fee is required and there are no refunds for the portion of the membership that was not used. Once we have received and completed your request for cancellation the membership will no longer be valid until and all member benefits, including unused guest passes, will also be cancelled/invalid.

12 MONTH MONTHLY PAYMENT MEMBERSHIP: To cancel a monthly payment membership, a $50 termination fee is required. All requests for membership cancellation must be submitted to Phila Massages management at least 10 days in advance of the requested cancellation date. Once we have received and completed your request for cancellation the next scheduled monthly charge and all those that were to follow will be cancelled. Membership will be valid until, but not on, the date of the first cancelled payment; after that date, all member benefits, including unused guest passes, will also be cancelled.

http://www.philamassages.com/membership-system-detailed/

RETURNS AND CANCELLATIONS

Can I return a gift certificate?

Yes. We will need the original credit card used for payment in order to process the refund, or members are able to credit their account. You have 30 days to return an unused and undamaged gift certificate. See our gift certificate policy for more information: http://www.philamassages.com/product/gift-voucher/

GROUP OR TEAM DISCOUNTS

Can I get a discount for my team or my group?

Yes. We offer a discount to entire teams or groups of 20 or more. Email us for more information – contact@philamassages.com

GETTING HERE

How do I get to your location?

  • by car: It is difficult to find street parking near our location. We recommended that you try to avoid driving to your session, or park at a parking garage.
  • by train: there are several subway stations within walking distance of Phila Massages.
  • by bike: you can easily park your bike in front of our building – unfortunately, there are no indoor spaces that you may use for parking. If you are uneasy about leaving your bike outdoors, you can bring it up to our floor, but that means carrying it up four flights of stairs!

What do I do once I have arrived at your location?

Once you have arrived at our location and have made your way through the first door, press 66# at the second door intercom and we will buzz you in immediately. Make your way to the 4th floor and have a seat in the waiting room if nobody is at the front desk.

APPOINTMENT BOOKINGS AND CANCELLATIONS

How do I book an appointment?

You can book an appointment online instantly by clicking on “Book now”  (https://clients.mindbodyonline.com/ASP/home.asp?studioid=28316).. If you wish to talk to someone over the phone, you can call us at 215-995-6897, but be aware that if we are in a massage session, we may not be able to answer you immediately or even after several hours. You may wish to email us for questions or for appointments if you are unable to do it online; our email is contact@philamassages.com.

What hours are you open?

We are open:

Monday through Thursday: 8am – 8pm

Friday and Saturday: 10:30am – 6:30pm

Sunday: 11am – 5:30pm

These hours are subject to change as each therapist determines his/her hours everyday; you can see an up-to-date schedule on our “Book now” (https://clients.mindbodyonline.com/ASP/home.asp?studioid=28316) page.If the hours are incompatible with your schedule, email us, one of our therapists will usually accept to come early or stay late to accommodate you.

What if I need to cancel my appointment?

Please notify us 12hours in advance when cancelling an appointment; if you fail to do so, we will have to charge your session.

What happens if I am late for my appointment?

If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Full payment for your session will be expected. We ask that you please notify us as soon as you can in the even that you are late.

PURCHASING A GIFT CERTIFICATE

How do I purchase a gift certificate?

To purchase a gift certificate online, please follow the instructions below.

  • click on “Book now” (top right hand corner of our main page)
  • sign in*
  • click on “online store”, then “gift cards”.
  • select the gift card of your choice and follow the steps until check-out.

*if you are a member, the rates shown will be at member price. If you are not, the rates will be regular price.


You may also purchase a gift certificate directly at our office (132 S. 17th Street, FLR 4, Philadelphia PA 19103) during your next visit, or by calling us at (215) 995-6897.

FORMER LOCATION TRANSITION INFORMATION

I still have massages left over from your previous location at Weston Fitness, can I use them in your new location?

Massage packages purchased during our time at Weston Fitness were processed by Weston Fitness, and Weston Fitness continues to hold all payments for any unused portions of these pre-paid packages. We understand that our clients trusted that they were purchasing directly from us, therefore Phila Massages will be honoring all outstanding packages at our new location until the end of 2012.  As of January 1st, 2013, we will not be able to honor outstanding massages.

In order to redeem these unused sessions, we ask that you provide documentation of the correct number of outstanding sessions. To find out how many you have left or to request a refund, please contact Weston Fitness directly.

We apologize for any inconvenience this may have caused.

*Weston Fitness contact:
www.westonfitness.com
215-963-2700
Adam Adelson, Member Services Director.

I received an email from Weston Fitness: how come they have my contact information?

In our previous location, Weston Fitness was responsible for all payments, bookings and appointments. As a result, information provided by Phila Massages clients within Weston Fitness premises remains within a database held by Weston Fitness.

If you wish to discontinue communication with Weston Fitness, simply unsubscribe from their email list or contact them directly*. Unfortunately, Phila Massages cannot do this on your behalf.

Sorry for any inconvenience caused.

*Weston Fitness contact:
www.westonfitness.com
215-963-2700
Adam Adelson, Member Services Director

 

If you have other questions that have not been answered here, please fill out a form on our page and we will get back to you as soon as we can. Thank you!